Research Talks
Research Talks
INFORMS (Institute for Operations Research and the Management Sciences) Annual Conference, 2019
INFORMS (Institute for Operations Research and the Management Sciences) Annual Conference, 2019
Invited: Service Operation and Its Application. “Impact of Standardization Versus Customization Operational Strategy on Nursing Home Performance”
Invited: Service Operation and Its Application. “Impact of Standardization Versus Customization Operational Strategy on Nursing Home Performance”
DSI (Decision Sciences Institute) Annual Conference, 2019
DSI (Decision Sciences Institute) Annual Conference, 2019
“Standardization or Customization? The Impact of Chain Strategies on Nursing Home Operational Outcomes”
“Standardization or Customization? The Impact of Chain Strategies on Nursing Home Operational Outcomes”
POMS (Production and Operations Management Society) Annual Conference, 2019
POMS (Production and Operations Management Society) Annual Conference, 2019
Invited: Service for Healthy Prospect. “Impact of Service and Process Standardization versus Customization on Nursing Home Operations Outcome”
Invited: Service for Healthy Prospect. “Impact of Service and Process Standardization versus Customization on Nursing Home Operations Outcome”
Frontiers in Service Conference, 2018
Frontiers in Service Conference, 2018
“How Sociodemographic Impact Consumer Choice and Adoption of Information Communication Technology”
“How Sociodemographic Impact Consumer Choice and Adoption of Information Communication Technology”
“Most Important Issues in U.S. Health Care – Insights from New York State Residents”
“Most Important Issues in U.S. Health Care – Insights from New York State Residents”
DSI (Decision Sciences Institute) Annual Conference, 2018
DSI (Decision Sciences Institute) Annual Conference, 2018
Invited: Service Systems and Operations: Service Innovations: Topics and Methods. “A Multiyear Study on Consumers’ Acceptance and Adoption of Information and Communication Technology in Healthcare Delivery”
Invited: Service Systems and Operations: Service Innovations: Topics and Methods. “A Multiyear Study on Consumers’ Acceptance and Adoption of Information and Communication Technology in Healthcare Delivery”
Invited: Healthcare Management: Patient Satisfaction, Coordination, and Structural Design in Healthcare. “Solving Big Problems in Healthcare Operations: Understanding Consumers’ Perspectives”
Invited: Healthcare Management: Patient Satisfaction, Coordination, and Structural Design in Healthcare. “Solving Big Problems in Healthcare Operations: Understanding Consumers’ Perspectives”
POMS (Production and Operations Management Society) Annual Conference, 2018
POMS (Production and Operations Management Society) Annual Conference, 2018
Invited: Empirical Research at the Intersection of Health, Hospitality and Service Management: “Solving Big Problems in Healthcare Operations: Understanding Consumers’ Perspectives”
Invited: Empirical Research at the Intersection of Health, Hospitality and Service Management: “Solving Big Problems in Healthcare Operations: Understanding Consumers’ Perspectives”
“Usage and Impact of Information and Communication Technologies in Healthcare Delivery”
“Usage and Impact of Information and Communication Technologies in Healthcare Delivery”
DSI (Decision Sciences Institute) Annual Conference, 2017
DSI (Decision Sciences Institute) Annual Conference, 2017
“The Most Urgent Healthcare Issue in the United States in 2016 and 2017 – Insight from New York State Residents”
“The Most Urgent Healthcare Issue in the United States in 2016 and 2017 – Insight from New York State Residents”
POMS (Production and Operations Management Society) Annual Conference, 2017
POMS (Production and Operations Management Society) Annual Conference, 2017
“The Impact of Living Environment on Healthcare Choices: Insights from New York State Residents”
“The Impact of Living Environment on Healthcare Choices: Insights from New York State Residents”
DSI (Decision Sciences Institute) Annual Conference, 2016
DSI (Decision Sciences Institute) Annual Conference, 2016
“Build Hospitality with Wellness – the Intersection between Hospitality and Healthcare Industries”
“Build Hospitality with Wellness – the Intersection between Hospitality and Healthcare Industries”
POMS (Production and Operations Management Society) Annual Conference, 2016
POMS (Production and Operations Management Society) Annual Conference, 2016
“Build Hospitality with Wellness: How Should Hotels Learn from Healthcare Centers”
“Build Hospitality with Wellness: How Should Hotels Learn from Healthcare Centers”
INFORMS (Institute for Operations Research and the Management Sciences) Annual Conference, 2015
INFORMS (Institute for Operations Research and the Management Sciences) Annual Conference, 2015
“Who Wants to Share? – Understanding the Participants of the Sharing Economy”
“Who Wants to Share? – Understanding the Participants of the Sharing Economy”
QUIS (International Research Symposium on Service Excellence in Management) 14th Conference, 2015
QUIS (International Research Symposium on Service Excellence in Management) 14th Conference, 2015
“Who Wants to Share? – Understanding the Participants of the Sharing Economy”
“Who Wants to Share? – Understanding the Participants of the Sharing Economy”
Industry Event Presentations
Industry Event Presentations
Cornell Institute for Healthy Futures (CIHF) Advisory Board Meeting. Fall 2018
Cornell Institute for Healthy Futures (CIHF) Advisory Board Meeting. Fall 2018
“Cloning of Nursing Homes in America: True or False”
“Cloning of Nursing Homes in America: True or False”
Cornell Institute for Healthy Futures (CIHF) Advisory Board Meeting. Spring 2018
Cornell Institute for Healthy Futures (CIHF) Advisory Board Meeting. Spring 2018
“Most Important Issues in U.S. Healthcare System– Insights from New York State National Poll”
“Most Important Issues in U.S. Healthcare System– Insights from New York State National Poll”
Center for Hospitality Research (CHR) Advisory Board Meeting. Spring 2017
Center for Hospitality Research (CHR) Advisory Board Meeting. Spring 2017
“‘Giver – Taker’ and Preference of a Senior Living Facility”
“‘Giver – Taker’ and Preference of a Senior Living Facility”
Cornell Institute for Healthy Futures (CIHF) Advisory Board Meeting. Fall 2016
Cornell Institute for Healthy Futures (CIHF) Advisory Board Meeting. Fall 2016
“Technology, Costs, and Healthcare Policy: What do New York State Residents Think”
“Technology, Costs, and Healthcare Policy: What do New York State Residents Think”
Cornell Institute for Healthy Futures (CIHF) Advisory Board Meeting. Spring 2016
Cornell Institute for Healthy Futures (CIHF) Advisory Board Meeting. Spring 2016
“Infusing Hospitality and Service Excellence in Healthcare”
“Infusing Hospitality and Service Excellence in Healthcare”
Center for Hospitality Research (CHR) Advisory Board Meeting. Spring 2016
Center for Hospitality Research (CHR) Advisory Board Meeting. Spring 2016
“Infusing Hospitality and Service Excellence in Healthcare”
“Infusing Hospitality and Service Excellence in Healthcare”