Welcome to my site!

I am an assistant professor at the School of Information Systems and Management in the Muma College of Business, University of South Florida.

I am an empiricist in Operations Management with an Ph.D. degree from SC Johnson College of Business, Cornell University. 

My research interests reside broadly in Service Operations, Empirical Research Methods, Service System Design, Service Innovation, Healthcare Operations, Older Adults Care, Fairness and Equality, e-commerce, and Online Platforms.