Research

Journal Publications

Hu, K., Kong, L., Jia, Z., 2024. Supplier Selection Criteria under Heterogeneous Sourcing Needs: Evidence from an Online Marketplace for Selling Production Capacity. Production and Operations Management:0(0).

Kong, L., Hu, K., Verma, R., 2022. Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry. Manufacturing & Service Operations Management.24(6):3099-3116.

Kong, L., Hu, K., & Walsman, M. (2021). Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the US Older Adult Care Industry. Service Science. 13(4):258-274.

Aksoy, L.,Alkire, L., Kandampully, J., Kemppainen, L., Kong, L., and McClelland, L. (2020). The Role of Service Firms in Societal Health: The Case for Symbiotic Value. Journal of Service Management, 31(5):1041-1058

Kong, L., Sadatsafavi, H., & Verma, R. (2019). Usage and Impact of Information and Communication Technologies in Healthcare Delivery. Service Science, 11(3):172-188.

King, C., Murillo, E., Wei, W., Madera, J., Tews, M. J., Israeli, A. A., & Kong, L. (2019). Towards a shared understanding of the service experience–a hospitality stakeholder approach. Journal of Service Management, 30(3):410-428.

Book Chapters

Kong, L., Sadatsafavi, H. and Verma, R., 2022. Handbook of Service Management. Effective Service Operations Management: Aligning Priorities in Healthcare Operations with Customer Preferences in Shandrew, BM., Edvardsson, B., Tronvoll., B, eds. Published by Palgrave Macmillan.

Kong, L., Lin Z., & Verma, R. (2017). Operations Management in Hospitality. In The Routledge Companion to Production and Operations Management. Starr, Martin K., and Sushil K. Gupta, eds. Taylor & Francis, 2017.

Work in Progress

Li, X., Hu, K., Kong, L., Du, H. How Women Promote Greater Social Responsibility on Social Media. Preparing resubmission for Manufacturing & Service Operations Management. (Second round decision: Major Revision).

Kong, L., Hu, K.,Shi, L., and Vogus, T. Disparities Beyond the Screen: An Inequity Wake-up Call in Online Teaching's Evaluations. Under initial review at Manufacturing & Service Operations Management.

Hu, K., Kong, L., Jia, Z. The Acquisition Performance of Multiunit Service Firms: Achieving Operational Synergy through Geographic Clustering. Preparing for submission to Manufacturing & Service Operations Management.

Brown, A., Zavadskiy, G., Mithas, S., Kong, L. Information Systems Based Interventions for Patient Reminders: The Role of Patient Preference and Reminder Frequency. Under review at Academy of Management.

Srinivasan. S. K., Kong, L. Sibling properties: The Evidence from Nursing Home Performance and Staff Stress During a Public Emergency. Data analysis stage.

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